Free standard shipping on all UK orders. This policy explains our current delivery arrangements for orders placed on https://powoo.co.uk.
Powoo is operated by POWONE LTD (company number 11761974), a UK private limited company.
Registered office: 10 Claremont Road, Folkestone, Kent, United Kingdom, CT20 1DQ. The registered office is not a retail shop or customer returns address.
Email: support@powoo.co.uk
Support phone: +44 1923 231899
1. Delivery area
We currently deliver to valid residential and business addresses in the United Kingdom. If a destination is not available at checkout, we do not currently offer delivery there.
2. Delivery cost
Standard UK delivery is currently free. If we offer an optional premium service, any additional charge will be shown clearly before you place the order.
3. Processing time
Orders are normally processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during unusually busy periods or where an order requires verification.
4. Estimated transit time
After dispatch, standard delivery is normally estimated at 5–8 business days. This gives a typical total estimate of approximately 6–10 business days from order placement, although estimates are not guarantees.
If a particular product has a materially different delivery estimate, the product page or checkout should state that before purchase.
5. Dispatch origin and fulfilment
Orders are sold by POWONE LTD, operating Powoo. We may use third-party warehousing, fulfilment and delivery providers. The fulfilment location can depend on the product and stock allocation. Where fulfilment information for a particular item is available, it may be shown on the product page, checkout or dispatch confirmation.
Any mandatory delivery charge or other amount that you must pay to us will be disclosed before you place the order. We do not add undisclosed mandatory charges after checkout.
6. Carriers and tracking
We use postal or parcel carriers appropriate to the destination and fulfilment location. Where tracking is available, we will send tracking information by email after dispatch. The carrier name may be shown in the dispatch confirmation or tracking page.
7. Delivery deadlines and delays
Delivery estimates can be affected by carrier disruption, severe weather, public holidays, peak demand, customs processes where relevant, or an incorrect address. If we become aware of a significant delay, we will take reasonable steps to keep you informed.
Unless we agree a different time with you, UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is made. Your legal rights relating to late or failed delivery remain unaffected.
8. Address accuracy and changes
Please check your delivery address before placing the order. If you notice an error, contact support@powoo.co.uk as soon as possible. We will try to help, but we cannot guarantee an address can be changed after fulfilment has begun.
9. Lost or missing deliveries
If tracking shows an issue, or the order has not arrived after the estimated delivery period, contact us. We will investigate with the carrier or fulfilment provider and provide an appropriate remedy where the goods have not been delivered as required.
Risk in goods normally remains with us until you, or a person you nominate, takes physical possession, except where you independently arrange a carrier that we did not offer.
10. Damaged deliveries
If an order arrives damaged, contact us as soon as reasonably possible at support@powoo.co.uk. Photos of the product and packaging may help our investigation. Your statutory rights are not affected.
11. Cancelling or changing an order
Contact us promptly if you want to cancel or change an order. If it has already entered fulfilment or been dispatched, we may not be able to stop it, but you may still have cancellation and return rights described in our Return & Refund Policy.