Frequently Asked Questions
Shipping
Do you offer free UK shipping?
Yes. Standard shipping is currently free on orders delivered to eligible UK addresses.
How long does delivery take?
Orders are normally processed within 1–2 business days. After dispatch, standard delivery is typically estimated at 5–8 business days, giving a typical overall estimate of around 6–10 business days. See our Shipping Policy for full details.
Will I receive tracking?
Where tracking is available, we send it by email after dispatch. Carrier details may also appear in the dispatch confirmation or tracking page.
What if my delivery is late or missing?
Contact support@powoo.co.uk or call +44 1923 231899 if the estimated delivery period has passed. We will investigate with the carrier or fulfilment provider.
Can I change my delivery address?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once fulfilment has started.
Returns and refunds
What is your return window?
We offer a voluntary 30-day return window for eligible goods, starting when you receive the item. UK consumers also have statutory cancellation and faulty-goods rights that can apply independently of our voluntary policy.
Who pays return postage?
For a change-of-mind return, you normally pay the direct return-postage cost unless we tell you otherwise. If the goods are faulty, damaged, misdescribed or incorrect, we will provide an appropriate remedy and bear reasonable return costs where return is required.
How do I make a return?
Email support@powoo.co.uk with your order number. We will provide the correct return instructions and address. Do not send goods to our registered office unless instructed.
When will I receive my refund?
For statutory cancellations, refunds are normally issued without undue delay and within the legal timeframe after we receive the goods back or evidence of return. Payment providers may take additional time to display the credit.
Orders and payments
What currency do you use?
Prices are displayed in pounds sterling (GBP) unless clearly stated otherwise.
How can I pay?
The payment methods currently available to you are displayed securely at checkout.
Can I cancel an order?
Contact us promptly. If fulfilment has already started, we may not be able to stop dispatch, but you may still have cancellation and return rights. See our Return & Refund Policy.
Products
Why might colour or finish look slightly different?
Screen settings, photography, materials and normal manufacturing variation can cause small differences. Please check the product description and specifications before ordering.
Contact
How do I contact Powoo?
Email support@powoo.co.uk or use our Contact page. Powoo is operated by POWONE LTD, company number 11761974, registered office 10 Claremont Road, Folkestone, Kent, United Kingdom, CT20 1DQ.
Contact
What is your support phone number?
You can call Powoo customer support on +44 1923 231899. You can also email support@powoo.co.uk or use our Contact page.